Text Messaging — Terms & Conditions and Privacy Policy

Better Pet Manager — how our text-messaging program works, and how you opt in or out.

Better Pet Manager (betterpetmanager.com), operated by Northern Compass LLC, is a pet-care management service. Pet owners create an account at betterpetmanager.com to book and manage pet-care services, and may opt in to receive service text messages about their appointments. This page is both the Terms & Conditions and the Privacy Policy for that messaging program.

Terms & Conditions

What messages we send

If you have opted in, Better Pet Manager may send you text messages for:

Appointment reminders (e.g., an upcoming walk, drop-in, or overnight)
Visit confirmations and updates (e.g., "your visit is complete")
Account and service notifications related to your pet care

These are service/transactional messages — not promotional marketing.

How you opt in (consent)

Text messaging is opt-in only and always optional — you are never required to agree to text messages in order to create an account or use any service. You opt in on our website:

Go to betterpetmanager.com and create a pet-owner account (Pet owner sign-up, at betterpetmanager.com/portal/register).
Enter your mobile phone number (optional field).
Check the text-updates consent box — it is unchecked by default and shows the full consent language below. Consent is not a condition of creating an account.

The opt-in exactly as it appears on the sign-up form:

Text me service updates from Better Pet Manager — appointment reminders and visit updates.

Optional. Consent is not a condition of any purchase. Msg frequency varies; msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms & Conditions and Privacy Policy.

↑ From betterpetmanager.com/portal/register — the box is unchecked by default and optional.

Consent language (exactly as shown at the checkbox):

“Text me service updates from Better Pet Manager — appointment reminders and visit updates. Optional. Consent is not a condition of any purchase. Msg frequency varies; msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms & Conditions and Privacy Policy.”

We only text people who have opted in, and we store each opt-in with a date/timestamp.

Message frequency

Frequency varies based on your scheduled services (typically around the time of each appointment).

Opting out & getting help

Opt out anytime: reply STOP to any message and you'll receive no further texts.
Get help: reply HELP, call (855) 954-3647, or email robert@northerncompass.com.

Rates

Message and data rates may apply, depending on your mobile carrier and plan.

Privacy Policy

We do not sell or share your mobile number or messaging consent with third parties for their own marketing. Your number is used only to deliver the service messages described above. Mobile opt-in data is never shared with third parties for marketing purposes.

Better Pet Manager is operated by Northern Compass LLC. Questions? Email robert@northerncompass.com.